- - All orders are delivered for free in the entire country to your address (or to the nearest place our van can reach) with our own transport and dedicated partner service to ensure the safe arrival of the ordered products.
- - For an additional fee of 70 Lei the courier can bring your furniture into the apartment.
- - Furniture is usually delivered in a flat package. Assembly instructions are in the package.
The day before delivery, we contact our customers to agree on the delivery time.
In the product description, you usually find an estimated delivery time for the package that is calculated from the order confirmation, i.e. when the order is checked and confirmed on the phone. We will inform you by e-mail and SMS about the approval and processing of the order. You can follow your orders here.
When you accept delivery or collection of goods ordered, you can check their status and after signing the receipt. If during delivery of the goods you notice any defect in the appearance of the furniture or missing parts of the furniture, be sure to specify this on your invoice, delivery note and other transfer documents. If you notice these issues later, call us at 0739 844 766 or send us an email at [email protected].
If you make a cash payment, make sure you have the exact amount indicated on your order upon receipt of the order.
- Payment can be done using the following methods:
- - Cash on delivery
- - Credit or debit card on delivery;
- - Pay with card online;
- - Bank transfer;
No prepayment! You can pay at the time of delivery.
Cash on delivery. For your convenience, we offer you the way to pay for products in a very simple way - cash. So, you can pay cash on delivery, not when you place your order. During delivery, the driver will give you a payment receipt and a VAT invoice for your order.
Credit or debit card on delivery. There is always the possibility to pay by credit card or debit on delivery. The driver will give you a card reader and will be able to scan the card to make it easy to pay right away. The driver will give you the transaction receipt and the VAT invoice.
Payment with card online. Using this method after placing the order you will be redirected to a secure payment window. Once you have filled out the information and made the payment you will be returned to the site and your order will be placed. The driver will deliver the tax invoice for the purchased products.
Bank transfer. Once you've selected this form of payment, you'll be able to transfer the money to our bank account in the usual way up to the day of delivery (unless otherwise agreed). Mark the order number in the reporting field during the transaction (for example # 123456)
- - Addressee: Mobilier1 Concept SRL
- - Tax Code: 39413592
- - Account number: RO30RNCB0090159344320001
- - Reference / Details: Your order number (ex. #123456)
Returns and refunds
All our products are warranted, if you notice any manufacturing defects or shipping, we will solve the problem by ordering replacement parts under warranty, replacing the product with a new one or returning your money back. All you have to do, if you can, is to send us emails with defects or damage to the product, so it's easier to fix the problem and make it faster. All warranty information can be obtained at 0739 844 766 or by email at [email protected].
Mobilier1.ro 365 days money return guarantee
Unlike many other online and conventional stores, if you are not 100% satisfied with the quality of your product, you can return it within 365 calendar days (yes, a whole year!) And get all your money back. We will personally come to collect the furniture and all the return costs will be covered by us. The following conditions must be met when products are returned:
- - When returning the product, this must be in its original packaging (you can cut off the packaging tape that keeps the packs closed for product inspection);
- - The assembled good quality products can not be returned;
- - The product must not have been damaged by the customer;
- - In cases where the reason for returning the product is poor quality, we take responsibility for changing the product to a good quality product or returning the money paid;
- - The product must be tradable (labels, safety packages must not be damaged) (this paragraph does not apply if the product is returned due to poor construction);
- - The returned product must have all units and packages as received;
- - Returned goods will be received from the nearest space that our trucks can reach;
- - We are obliged to make the return of the goods within 20 working days, unless otherwise settled. Money can be returned via bank transfer to the customer's account. Money is reimbursed only for the product and not for the paid services.
24 month quality guarantee
Each product sold by Mobilier1.ro has its basic properties listed in the description. All products sold by Mobilier1.ro are warranted by the manufacturer, the terms and conditions of which you can read in the product description and warranty sheets. After purchasing one of these products, make a careful inspection before assembling. Warranty Terms:
- - During the assembly process, the customer must follow the assembly instructions;
- - The purchased goods have been used for their intended purpose and looked after according to the rules of maintenance;
- The warranty applies to defects in product quality due to the manufacturer's fault and the seller's carriage. Buyers lose their warranty rights in these cases:
- - The buyer did not comply with the rules for the maintenance and supervision of furniture;
- - The products have been damaged by the buyer;
- - The furniture has been exposed to unforeseen circumstances (force majeure).
Regarding the displayed defects in the use of furniture, please let us know by using the following contacts provided on Mobilier1.ro. During the warranty period, all mismatches of quality and quantity are resolved by Mobilier1.ro. Corrections or replacements in products or pieces of appropriate quality are covered at the expense of the company. Mobilier1.ro is obliged to resolve cases related to the product warranty within 30 days from the date of registration of the complaint. In the case where after you buy one of these products and notice that it is of poor quality, you have the right to return the product to us within 24 months from the date of delivery. The products are also received free of charge with our carrier. In this case, poor product quality changes to a good quality or a full refund is issued for the purchase. During the warranty (24 months), after observing the hidden construction defects, please take pictures and send them to [email protected]. The manufacturer will decide whether the guarantee will be applied - that is, the defect occurred during construction or for other reasons. You will be informed about the manufacturer's decision through the communication lines we provide. Please note that:
- - The manufacturer's warranty does not apply to physically damaged pieces of furniture or fabrics;
- - In the event of non-compliance, the consumer has the right to request the seller to guarantee the product or replace it, according to Mobilier1's guarantee policy. If the two options are not accepted, the Buyer may request a proportional price reduction or termination of the contract with respect to the non-compliant product. Find more details here.
You would like to return your furniture? Noticed any manufacturing defects or damage? Don't worry — we will resolve any problems together! Email us [email protected].
If after unpacking your furniture you encountered manufacturing defects or transport damages, don't worry. If you have a chance, take pictures of the defects and e-mail them to us. It is more likely that we will be able to resolve the issue sooner this way :)
We are trying to make the process of buying furniture smoother. We want to live up to our clients expectations. That's why your opinion matters to us. If you have any remarks, feedback, complaints or suggestions, please write to us at [email protected].This is very important to us!
- Use the following details for the bank transfer:
- Receiver: Mobilier1 Concept SRL
- Addressee: Mobilier1 Concept SRL
- IBAN: RO30RNCB0090159344320001
- Reference / Details: Your order number (ex. #123456)